Terms and Conditions

  • Account Creation

  • If you decide to register with this Site, you will be asked to create an account and provide your personal information and register a password. You must keep this password confidential and must not disclose it to anyone. If you believe someone else knows your password, please change your password immediately.

  • Acceptance of Order/s
  • a. Email message/notification confirming your order has been placed.

    b. Minimum purchase of Php 200.00 for Dragonpay payment method and Php 500.00 for Paypal payment method.


  • a. Prices are subject to change without prior notice.

    b. All prices are inclusive of VAT.


  • a. If payment is not received or payment method is declined, the buyer forfeits the ownership of any items purchased. If no payment is received, no item will be shipped.

    b. Payment for product/s ordered from Faber-Castell Design Pen will be received by Payment Gateway (e.g Banks , Dragonpay and Paypal ) . Faber-Castell Design Pen is not liable for any errors on transactions that may arise.


  • a. Shipping will be paid by the buyer in the amount agreed upon with Faber-Castell Design Pen at the time of purchase.

    b.If an item is damaged during shipping, Faber-Castell Design Pen will not be held responsible.

    c.Orders will be delivered within 48 hours in Metro Manila and 72 hours outside Metro Manila upon confirmation of payment with the recipient.

    d.Your intended recipient agrees to accept delivery of products at the agreed time and place of delivery. If the recipient is not in the agreed place and time, the order shall be considered sold and non refundable.

    e.Should there be a representative, he/she should present any valid ID and authorization letter of the recipient to our rider /store representative upon receiving your item/s for verification purposes.

    f. Faber-Castell Design Pen adopts the rules and regulation of LBC as our shipping / courier partner.

  • Cancellation

  • a.48 hours notice of cancellation for item without engraving is required. There is no cancellation of item for the item with engraving.
    b. Notification can be in person, via email, fax, or login into your account (account -> cancel order - > cancel. Any other means will not be accepted.

  • Refund/ Return


    If you paid by Your refund will go to Process Period
    Bank transfer Bank transfer 10 business days
    Dragonpay Customer's any bank account 5 business days

    b. Exchanges are granted on a case-by-case basis.